Installing Request Tracker on Ubuntu 10.04 LTS

This guide will help you to deploy a new Request Tracker (RT) 3.7.8 instance. At the end of this you will have the following:

  • A blank Request Track 3.7.8 instance
  • RT Integrated with Exim4 so you don’t need to manually edit config files to setup new queue email addresses.

Lets get started:

  • Run up your Ubuntu 10.04 LTS host as per your normal methods.
  • Install and configure the mail server.
    • `apt-get install exim4-daemon-heavy`
    • `dpkg-reconfigure exim4-config`
    • Configure exim4 as per the needs of your environment. Important points:
      • Do split your config into small files
  • Install and configure a database server. Up to you which one you want to use and if its local or remote. We will use a local one for this example.
    • `apt-get install mysql-server libdbd-mysql-perl`
    • Document the mysql root password you selected.
  • Install and configure Request Tracker
    • `apt-get install rt3.8-apache2 rt3.8-db-mysql request-tracker3.8 rt3.8-clients`
    • Choose your RT instance name. THIS IS IMPORTANT as it will appear in various places.
    • Handle RT_SiteConfig.pm permissions. Yes.
    • Use dbconfig. Generally you should probably say yes. It depends on the environment and your plans though.
    • Configure rt3 user password. Leave blank and let it generate one for you. Make sure you document it.

This will give you a default Request Tracker 3.8.7 instance on http://{ip_address_of_host}/rt

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2 Responses to Installing Request Tracker on Ubuntu 10.04 LTS

  1. […] You should start by deploying your RT instance as per my guide here. […]

  2. […] Install and configure RT 3.8.7 from packages on Ubuntu 10.04 LTS. Instructions here. […]

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